Product support
Help for Zentrix visuals
Installation questions, bug reports, compatibility checks, and enterprise review for our Power BI custom visuals.
Current product status
The Zentrix Calendar Heatmap is live on Microsoft AppSource. It is not yet Microsoft-certified; we will add verified certification links here when they exist.
Security review
Review data handling first, then send us your procurement questions.
Security overview →A useful bug report includes
- Visual name and version
- Power BI Desktop, Service, Embedded, mobile, or Report Server
- Power BI and browser version where relevant
- Steps to reproduce and the expected result
- An anonymized screenshot or minimal sample only if safe to share
Response expectations
We typically acknowledge support requests within one business day. Investigation and resolution time depends on reproducibility, severity, and whether the issue is in the visual or the Power BI host.
Please do not email production PBIX files, credentials, customer data, or other confidential information unless a secure transfer method has been agreed first.
FAQ
Product and support questions
How do I install a Zentrix visual?
The Calendar Heatmap and the Network Graph are both live on Microsoft AppSource. In Power BI Desktop or the Power BI service, open Visualizations → “Get more visuals”, search “Zentrix Calendar Heatmap” or “Zentrix Network Graph”, and click Add. Do not download packages claiming to be Zentrix visuals from unofficial sources.
Are the visuals Microsoft certified?
Not yet — neither of them. Certification is a separate Microsoft review performed after a visual is accepted for AppSource, and we have deliberately submitted for it after publishing rather than before. Both visuals are already built to the certification rules: no external network access, no HTML injection, no telemetry. We will show a certification badge only once Microsoft actually confirms it.
How is report data handled?
Zentrix visuals are designed to process only the data Power BI supplies to them inside the Power BI visual sandbox. They make no external network calls and send no product telemetry. Where a visual offers export, the CSV, PDF, or PNG is generated inside the visual and saved to your own device. Our privacy and security pages describe the current scope in more detail.
What should I include in a bug report?
Include the visual name and version, Power BI Desktop or Service version, browser if applicable, steps to reproduce, expected and actual behavior, and an anonymized screenshot. Share a minimal sample PBIX only when requested and remove confidential or personal data first.
Do you support Power BI Report Server, mobile, and embedded reports?
Compatibility is confirmed per visual and release. Tell us which environment you need during evaluation; we will verify it rather than assuming every Power BI host behaves identically.
How do the paid Network Graph plans work, and who do I pay?
Microsoft. Every paid plan is sold and billed through AppSource against your Power BI account — there is no Zentrix account to create and no licence key to paste, and licences are assigned to named users in your Microsoft 365 admin centre. Who needs one depends on the visual. For the Network Graph, only report authors: anyone who merely opens a published report gets the full visual for free, whatever plan the author is on. For Sankey Pro, everyone who opens the report in the Power BI service needs a seat, readers included — but Power BI Desktop is free and fully unlocked, so building costs nothing. Microsoft runs a one-month free trial on every paid plan. For billing, cancellation, or refund questions, go through Microsoft's marketplace support, since Microsoft holds the transaction. Pricing is on our pricing page.
Do you provide an SLA?
There is no general public SLA for the free tiers. Custom projects and the paid Network Graph plans can include response and resolution targets in a separate written agreement — ask us before you buy if you need one in writing.
Do you build private or organization-specific visuals?
Yes. We can evaluate private distribution, organization-store deployment, branded visuals, or a public AppSource product depending on your requirements and Microsoft platform constraints.